Please compile a list of your demands and have it ready before looking for a new maintenance provider. To ensure that your sales and marketing teams fully get your requirements, talk to them about your company’s needs.
It is not necessary to create a top-notch website with top-notch content for visitors. A website requires ongoing maintenance at all levels to make sure it functions properly.
If not, you run the danger of losing clients and appearing unprofessional. Asking your WordPress website maintenance services like Set Mysite, the following questions will ensure that your website is in the best hands possible:
What exactly will my WordPress maintenance package include?
Perhaps the most important question to ask your prospective agency to fully grasp the requirements for maintaining a website is this one.
What are your support timings?
Knowing the agency’s assistance hours is important, especially if you are working with an international business. You also need to be aware of the turnaround time required.
What best practices will you follow regarding code changes, backups, uptime, and security?
Coding guidelines evolve over time. To ensure compatibility with new technologies, it is crucial to always stay up to date with changes, and the code should be simple to read.
What will happen with the hours that were not used in the preceding month?
If you ask for adjustments, you should be prepared for several hours to be utilized, and if you did not use your prior month, you may be compensated.
Is there a minimum length of contract that I must agree to?
It can be dangerous to hire certain unknown maintenance companies that insist new clients to sign 12 to 24-month contracts.
What is the exit process for your website maintenance customers?
You must know if you want to terminate the contract due to any reason then can you do that without paying any penalty.
How much time can you allocate weekly particularly for my project?
Another thing you need to know is how much time each month your future WordPress maintenance company will devote to your project.
What reports will I receive from you?
If the agency provides reports on a predetermined timetable and if such reports are part of your management package, you should inquire.
Will I have any project manager or any central contact point?
Sometimes it is effective and time-consuming to work in a team. A contact point will be provided by assigning a manager to your site specifically.
Can you share any client’s number and references?
You must certainly know the list of clients and their contact numbers to get feedback. Reject if they hesitate to share.
Are you absolutely sure you can easily handle my website?
You must certainly ask this question before hand so that this matter may not arise in future.
What value additions will you provide besides website maintenance?
In order to keep clients over the long run, an agency must offer value enhancements.
Conclusion
We hope that we gave you the knowledge to select the best service for your company. You can expand on this list if you have any more must-ask questions.